Effective from: 06/12/2019
Eppik’s website and services (“us”, “we”, “our”) have been conceived and built on the principles of trust and privacy. Your personal data as a User (“you”, “your”) is therefore of central importance to us and we will always aim to treat your data with the greatest respect and always within the scope and limitations of the law. As a UK-based company, we are therefore bound by and compliant with the current General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Scope & Definitions
We may amend or otherwise change the terms of this policy by updating this page and will notify you of any changes on our website.
What Information Do We Collect?
We collect two types of information: Identifiable Information (where we know it is you) and Anonymous Information (where we aggregate User information for information purposes).
This consists of all the personal information that you have provided us, like your name, addresses, login details or billing details, and all the specific information we can identify and link to your individual use of our Service, for example your usage or browsing session identifiers (for example your session cookies, IP address, geo-location), your User Content, your messages sent to us and to other Users, your shared content, comments and other such User-generated activity. This will also include any third-party account connections that we may offer (such as PayPal).
This consists of any information that cannot be specifically associated with a single User, either because the information is not made available to us or because the information is aggregated with other Users’ information as technical or analytical data that helps us monitor, analyse and understand our Service performance. This can included browser data, date/time stamps, language settings, device settings, etc.
Eppik Digitiser Information
This consists of all the information provided by prospective and active Eppik Digitisers, either through our public website, through direct emails to email@example.com or through our dedicated Digitiser Platform.
Eppik does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 without parental consent, please contact us.
How Do We Collect Your Information?
Information you provide us directly
Your username, password and e-mail address when you register for an Eppik account. Profile information that you provide for your user profile (e.g., first and last name). This information may allow us to help you or others be "found" on Eppik.
User Content (e.g., photos, comments, and other materials) that you post to the Service. Communications between you and Eppik. For example, we may send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices). Note that you may not opt out of Service-related e-mails.
We may collect personal information through a “Find your friends” functionality. You or other Users may choose to use a "Find your friends" feature to locate other people with Eppikaccounts either through
We may suggest you to invite the names that are not already associated with an Eppikaccount so that they can join. This will remain on a voluntary basis. Unless you choose to invite these new Users, we will not store their personal details for Service purposes.
You may also share pictures and albums with people outside of Eppik, in which case we will simply send them an email on your behalf, using the personal information you provided. This information will be stored for Service related purposes but will not be added to any marketing lists without their explicit and active consent.
We also collect data when you contact us, whether through our website or directly by email, and via any communications with us through 3rd party activities, like social media platforms.
We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.
Cookies and similar technologies:
Log file information:
Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or app. It can also be provided when the content of the webpage or future app is downloaded to your browser or device. When you use our Service, our servers automatically record certain log file information, including your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
We may also collect similar information from emails sent to our Users, which then helps us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
When you use a mobile device like a tablet or phone to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Eppik.
A device identifier may deliver information to us or to a third-party partner about how you browse and use the Service and may help us or others provide reports or personalised content and ads. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
Metadata is usually technical data that is associated with User Content. For example, Metadata can describe how, when and by whom a piece of User Content was collected and how that content is formatted. It may also include the original camera and/or file settings and details. We aim to retain as much file metadata as possible on Uploaded Content and alsoinclude this metadata with any of your User Content should you choose to download it.
Users may be able to add or may have Metadata added to their User Content including a hashtag (e.g. to mark keywords when you post an image), geotag (e.g. to mark your location to an image), comments or other data. This makes your User Content more searchable by others and more interactive. If you geotag your image or tag your image using third partyAPIs, then your latitude and longitude will be stored with the photo and will become searchable (e.g., through a location or map feature) by those you have made the image available to, in accordance with your privacy settings.
How We Use Your Data
By using our Service you acknowledge that we will be sending you essential Service messages, by email or through any other means as required, to notify you of important updates and security issues, to perform required Service functions and to request your active participation in these functions (for example through double opt-ins). You are not able to opt out of these essential Service communications.
Personalised & Promotional Communications
We will also send you targeted and personalised promotional material, based on your past activity or to promote new products and services. These can take place on our website or app, by way of personalised content shown on your private platform. We will also be sending personalised and promotional material by email, through our newsletter. To receive our promotional material via our newsletter, you need to actively sign-up to our newsletter on our website or through third-party platforms. You can unsubscribe from this newsletter at any time by clicking on the unsubscribe link at the bottom of each newsletter.
We may also send you information about competitions and third-party offers through our newsletter or on our website. On no account will we share your details with third-parties in connection with such promotional activity without your active consent.
How We Store Your Information
Storage and Processing:
Your information collected through the Service may be stored and processed in any country in which Eppik, its affiliates or Service providers maintain facilities.
Eppik, its affiliates, or Service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction in order to fulfil our Service to you.
Security of Your Data
We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.
We have multiple back-ups in place for all User Content and all our data, using reputable cloud services as well as maintained hardware. We comply with all Payment Card Industry Data Security Standards (PCI DSS) and perform adequate penetration tests to ensure these standards are resilient.
We use HTTPS secure access as standard with the use of SSL encrypted keys across our Service.
However, Eppik cannot ensure the security of any information you transmit to Eppik or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.
Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Eppik, at all times. Your privacy settings may also be affected by changes made by the social media services that you connect to Eppik. We are not responsible for the functionality, privacy, or security measures of any other organization.
Who We Share Your Information With
We work with a number of external organisations to provide you with the high Servicestandards you expect from us and enhance your experience of our Service.
Operational & Technical Partners & Programmes
We work with a team of trusted developers, who are constantly monitoring, building and improving our website and apps.
Our Service uses cloud-based technology, dedicated servers and Content Delivery Networks (CDN) all supplied by well-established third-parties with strict security and privacy rules in place.
We also work with professional accountants, using third-party software.
We use specialist interconnected apps and software for our Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), operational processing, Customer support, User feedback, data capture, data analysis and email distribution.
We use legal and financial specialists and their related software and applications.
All the above may require full or part access to our Service data but will only be given such access as is required to perform, enhance or assist us to perform, enhance our Service to you and may only be used for such purposes.
We do not sell your data to any third party for advertising or promoting.
Eppik Shop Suppliers
We work with a number of trusted suppliers who supply products and services on our behalf. All suppliers are subject to security checks and will only hold the minimum amount of personal information needed that they need to fulfil the orders you place or to provide a service on our behalf.
Our Service may contain content that is licensed to us from third party organisations. We may share your personal data with those licensors to enable your use of their licensed content but only if you provide us with your consent to do so.
We work with a number of delivery companies including Royal Mail and international courier companies. We only pass limited information to them in order to ensure proper delivery of your items.
We work with trusted third-party payment processing providers such as banks and payment gateways like Stripe and PayPal in order to securely take payments either by telephone or through the website. We do not hold payment card details on our servers. Card details are securely managed and stored whenever necessary by our payment processors only and we do not have full access to these details.
We may be required by law to share your information with the relevant authorities to perform a legal obligation or assist in an investigation. This will only be done within the strict application of current data privacy laws.
Other Web Sites and Services:
How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our legal obligations.
We will retain your information as long as your User Account remains active and for a period thereafter to comply with auditing and legal requirements, notably for our accounting records.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will normally retain your personal information for a period of 6 years. After the date it is no longer needed by us for any of the purposes listed under the section “How we use your data” above and we will delete it.
The only exceptions to this are where:
What are your rights?
Your personal data is protected by legal rights. You are entitled to request the following from us, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
If you have any general questions about your rights or want to exercise your rights please contact firstname.lastname@example.org. We will ask you to verify your identity for security purposes and we may request a fee, as authorised by applicable law, in certain circumstances (for example where claims are excessive or unsubstantiated).
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country where you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
Cookies on this website
We will use two types of cookies:
You can choose to manage the cookies we use on this website by modifying your cookie preferences in your internet browser settings. Please refer to your browser’s help and support section or visit https://ico.org.uk/your-data-matters/online/cookies/ for more information.
Note that choosing to not accept cookies is likely to impact the functionality or performance of this website or prevent you from using certain services provided through it.
The types of cookies we currently use on this website are set out below.
Strictly Necessary Cookies
Strictly necessary cookies are session cookies and are essential to enable you to move around this website and use its features and/or services. These cookies allow our website to provide services at the request of Users.
This website uses strictly necessary cookies to:
Performance cookies allow us to update this website to cater for User preferences and improve website performance. They collect information about how this website is used, e.g. which pages Users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.
This Website uses performance cookies to:
Functional cookies allow this website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to website pages during your visit. They are necessary to provide features and services specific to individual users.
This website uses functional cookies to:
Cookies are an essential part of how our websites work, as they remember certain information about a visitor. We use first-party cookies (these are placed and used solely by us) and third-party cookies (these are placed by us to allow your data to be shared with third-parties we work with).
Are cookies safe?
Yes. The information stored in our cookies is safe and anonymous but we recommend that you do not consent to accepting cookies if you are using a public computer.
Can I turn off cookies?
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. For information on how to disable cookies, please consult the help section of your browser via its menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
Details of our Third-Party Cookies
We allow selected third-parties to place cookies when you visit our site. These cookies enable us to monitor your activity on our website and provide us with various statistical data so that we can amend and improve your experience.
For details of the third-party cookies we use please see the list below. We are not responsible for the content or privacy policies of third-parties or other websites and we advise that you check these yourself. The following cookies are all used for analytical or connection purposes:
How To Contact Us:
60 Goswell Road
London EC1M 7AD