Shipping & Returns

Shipping Items for Digitisation

Currently, our digitisation services are available in the UK only. It may be possible to ship your albums from other countries to have them digitised in one of our existing studios, but please contact us for a personalised quote. When you book a digitisation service, you also choose your preferred delivery option to get your albums and any other items to the Eppik studio. The following costs include the return of the albums to you.

Delivery options Cost £
1 Customer to drop off and pick up at the Eppik studio in London. Free
2 Tracked pick up and return in the UK. Pick up and return at a location at or near the client's home. Single charge paid upfront for any number of albums. 1 £ 50
3 Customer to arrange own postal/courier delivery to Eppik studio in London. Customer's own costs
  1. Pack your albums safely in a box, then send us the weight and dimensions so we can book the courier pick-up at your home on the pre-agreed date and send you the shipping labels for you to print and stick to the box. Once digitised, we will send your albums back to your delivery address by courier.

(Please refer to full packing instructions below)

International shipments can be arranged on demand and will incur further costs to be paid in advance of shipment.

We use reputable express courier services (DPD, DHL, UPS or FedEx depending on best local service) with most parcels being delivered next day or within 2-3 days depending on your address. We may also, at our discretion, use same-day delivery services within certain areas. We will always let you know in advance the name of the delivery company and provide you with all the appropriate labels and any other documents to print out and full packing instructions. Our delivery services are all fully trackable and include email and SMS notifications. Wherever possible we will choose local delivery services that offer 1-hour delivery/pick-up slots. We will always choose the most efficient delivery service for your location.

Preparing your Albums

  • Our basic principle is to digitise your albums as true to life as possible, this means we will apply minimal corrections during the shoot and in post-production. Therefore, before sending us your albums please make sure they look as neat and tidy as you would want them to be remembered. Our digitisers can't be expected to tidy them up or restore them for you.
  • Print your order sheet and check all the details are correct (you will need to put this order sheet in your delivery box)
  • Count your albums and make sure the number of albums matches your order. Should we receive any extra albums, we will have to charge these separately before the digitisation work begins.
  • Check the size of your albums: max 50cm x 80cm when open. If they are larger than this, please contact us.
  • Make sure all your albums are as clean as you want them to be: remove dust and check images inside are clean.
  • Tidy your albums:
    • Make sure pictures inside are positioned as you want them to be (straightened, in the right order, etc.)
    • Any missing pictures are added back in if possible.
    • Smooth out any big creases and folds you don't want to see, if possible.
    • Remove any items that you do not wish to digitise with this album (letters for example).
    • Remember, we will be photographing the full page spreads, including all the hand-written notes on the pages, to make a full record of the album as it looks now.
  • How we digitise any loose pictures and other elements:
    • Loose pictures clearly belonging to the album page:
      • If its position is obvious we will try to place it back in its original place before scanning the page (e.g. a single picture has become unstuck on the page).
      • If there are several loose pictures on the page and we cannot know in which position they belong to, we will do our best to place them so that the whole page can be viewed together without overlap but if this is not possible, we will shoot the loose pictures as found and then move them away to see the whole page without them.
    • Extra pictures and loose objects not belonging to the album page (for example theatre tickets, postcards, etc.): we will shoot a reasonable amount but not whole stacks. This is entirely at our digitiser's discretion. We will shoot them as found on the page unless this interferes with the album's layout, in which case we will shoot all loose elements together on a plain background separately from the main album digitisation.
    • Multiple page documents (e.g. letters, leaflets, etc.): we will shoot their cover pages as found but not their full contents (e.g. the envelope of the letter only)

Packaging Instructions

  1. Wrap each album in bubble wrap.
  2. Choose a suitably sized cardboard box. Make sure the box has double-sided walls for extra strength and protection.
  3. Place the albums in the box, filling in any gaps with crumpled paper or other suitable packing materials. If you leave gaps, the albums will move inside and the box can collapse, which may cause damage to your albums.
  4. Do not overfill your box as it may then become too heavy to handle and it may burst open. Avoid packing boxes that are more than 15kg as these will be difficult to handle and can cause extra strain to your box and its contents.
  5. Maximum weight allowed by the carriers is 25kg/box and maximum dimensions are length + width + height = 230cm per box.
  6. Make sure you print both shipping labels we send you as well as the order sheet which shows your order number, your full name and contact details, your return delivery address, including your telephone number
  7. Place one of the shipping labels and your order sheet inside the box for reference.
  8. Use strong packaging tape along all the open edges to close your box securely and seal it completely.
  9. Stick the other shipping label on top of the box, preferably using a clear plastic sleeve to protect it. It is essential that the delivery details are clearly visible through any plastic protection.
Not just pictures. Your story.
Not just pictures. Your story.