Eppik Ltd
Terms of Use Policy and Acceptable Use Policy

Effective from: 06/12/2019

Please read these Terms of Use carefully before you start to use our site, services or apps, as they will apply to every such use. We recommend that you retain a copy of these Terms of Use for future reference.

General Terms of Use

These Terms of Use (together with the documents referred to in it) tell Users (you) the terms on which you may make use of Eppik’s (our) website www.eppik.com, our services and any of our applications from time to time (apps), whether as a User, a Customer or an Eppik Digitiser (as defined below). Use of our site, services and apps includes accessing, browsing, downloading or registering to use our site.

By using our site, services and apps, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site, services or apps.

Other Applicable Terms

These Terms of Use refer to the following additional terms, which also apply to your use of our site and apps:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site or apps, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site and apps. When using our site or apps, you must comply with this Acceptable Use Policy.

Company Information and Contact

www.eppik.com is a site operated by Eppik Limited (we or us). We are a limited company registered in England and Wales under company number 10020853 and have our registered office at Devonshire House, 60 Goswell Road, London, England, EC1M 7AD.

We are registered for Value Added Tax (VAT) under the number GB239818175.
We can be contacted at the following addresses:

Email: contact@eppik.com

UK Head Office:

Eppik Ltd
Huckletree West, The Mediaworks,
191 Wood Lane, White City Place,
London W12 7FP
Tel: +44 (0)1445 700303

Definitions used in this Terms of Use Policy

Account: once a User registers on the website, he or she is given access to a private account where he or she can store, view, edit, share and otherwise manage Eppik Albums and any other Uploaded Content.

Album Subscription Contract: annual subscription that allows the Registered User to store and access more than 5 Eppik Albums in his/her Account

Booking: a booking to digitise a Photo Album made by a Registered User through Eppik’s site.

Customer: any user who makes a purchase on our website, whether for a booking or in our Shop

Digitiser Agreement: the agreement between an Eppik Digitiser and us.

Eppik Album: a digital copy made by Eppik of a Registered User’s Photo Album and made available through the Registered User’s private account on Eppik’s site.

Eppik Digitiser: a person employed by Eppik, either on a freelance basis or on a part-time or full-time employment basis as the needs may require, to professionally digitise customer’s Photo Albums in a designated Eppik Studio and following Eppik’s strict digitisation procedures.

Eppik Digitiser: a professional digitiser appointed or employed by us.

Eppik Facial Recognition: the facial recognition function of Eppik’s site.

Eppik Geneology: the family tree function of Eppik’s site and other such related functions.

Eppik Photograph: an individual photograph within an Eppik Album or any other photograph uploaded to the site, which will benefit from Eppik’s enhancement features like added stories, tagging, sharing, etc.

Eppik Shop: the section on our site that sells personalised gifts and various made-to-order products located at www.shop.eppik.com.

Eppik Studio: a designated studio space where Eppik Digitisers work

Extra Storage Subscription Contract: annual subscription that allows the Registered User to store and access more than 5GB of Uploaded Content in his/her Account.

Goods: the Goods (or any part of them) made available for sale on the Eppik Shop or those set out in the Eppik Shop Order.

Guest User: Users who have not registered with our site.

Order: the Order for the Goods submitted by the Customer.

Photo Album: a physical book-like structure which:
  • stores a minimum of 1 and maximum of 500 photographs; and
  • where each photograph is secured to book-like structure itself; and
  • when fully closed, is no larger than 50cm x 40cm.

Promotional Codes: promotional codes and discounts (including discounts, offers, promotions, prize draws, vouchers, competitions, etc.) offered by Eppik via different channels to new and/or existing Customers.

Registered User: Users who have registered with our site, giving them access to their own private account.

Shop Terms and Conditions: the Eppik Shop’s Terms and Conditions of Sale set out in this document as amended from time to time.

Uploaded Content: any image, document or other such material uploaded to the site by the User

Users: Guest Users or Registered Users, as applicable.

Changes to These Terms

We may revise these Terms of Use at any time by amending this page and will endeavour to provide you with adequate notice as appropriate.

Appropriate notice will vary depending on the nature of the changes. Simple changes, for example a change of contact details, will not be notified at the time of the change. Changes of a contractual nature, for example a change in our subscription payment terms, will be notified by email 3 months prior to the effect taking place, unless circumstances outside of our direct control require these to changed more urgently.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Site and Apps

We may update our site and apps from time to time, and may change the content at any time. However, please note that any of the content on our site or apps may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site and apps, or any content on them, will be free from errors or omissions.

Accessing our site and apps

Users may browse our site and apps as a Guest User only but certain services and parts of our site and apps will only be available to Registered Users or Eppik Digitisers.

We do not guarantee that our site and apps, or any content on them, will always be available or be uninterrupted. Access to our site and apps is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or apps without notice. We will not be liable to you if for any reason our site or apps are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site and apps. Your login details, in particular, must be kept safe and private at all times. We cannot be held responsible if someone else than you enters your account using your login details and poses as yourself.

You are also responsible for ensuring that all persons who access our site and apps through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Your Account and Password

To become a Registered User on our site and apps, Users must supply details of their full name, email address and choose a password. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at contact@eppik.com.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site and apps, and in the material published on or in them. Those works are protected by laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site or apps for your personal use and you may draw the attention of others within your organisation to content posted on our site or in our apps.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site or in our apps must always be acknowledged.

You must not use any part of the content on our site or in our apps for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site or apps in breach of these Terms of Use, your right to use our site and apps will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Information

The content on our site is provided for general information only. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site or apps; or
  • use of or reliance on any content displayed on our site or in our apps.

If you are a business user, please note that, in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site and apps for domestic and private use. You agree not to use our site or apps for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or apps or to your downloading of any content on them, or on any website linked to them.

We assume no responsibility for the content of websites or apps linked on our site or our apps. Such links should not be interpreted as endorsement by us of those linked websites or apps. We will not be liable for any loss or damage that may arise from your use of them. 

Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site or apps, you must comply with the content standards set out in our Acceptable Use Policy. 

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties as required (for example our made-to-order printers). 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site or apps.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site or apps will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site and apps. You should use your own virus protection software.

You must not misuse our site or apps by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or apps, the server on which our site is stored or any server, computer or database connected to our site or apps. You must not attack our site or apps via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and apps will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you or where the content is not controlled by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page or a specific landing page accessible from the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site or in our apps other than that set out above, please contact contact@eppik.com.

Third Party Links and Resources on Our Site and Apps

Where our site or apps contain links to other sites, apps and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites, apps or resources and will accept no responsibility for them.

Applicable law

If you are a consumer, please note that these Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms of Use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Changes to the Terms of Use Policy

We may revise this Terms of Use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Terms of Use policy may also be superseded by provisions or notices published elsewhere on our site.

Registered User Terms and Conditions

These Terms and Conditions shall apply to Registered Users only.

Opening an Account

Guest Users can access only a limited number of our site’s functions and services as most of these relate to a User’s private content, which needs to be safely stored in a private Account. We therefore recommend User’s to register an Account with us as soon as possible so you can access the full Eppik site and services.

You can register to open an Account at any time and it is entirely free to do so. Once you have an Account you can start using Eppik’s full functions and services. You do not have to Order any paid-for Goods or services to open or use your Account and access your private sharing and storytelling platform.

You will be invited to open an Account whenever you make a purchase or wish to store Uploaded Content. To register your Account we will ask for your full name, email, and password. It is essential that you choose a secure password and that you keep your login details safe at all times. It is also your responsibility to ensure that your Account details are accurate and up-to-date at all times. You can manage your Account details through your own private Account dashboard. 

It is essential, in particular, that your email address is kept up-to-date and that you have full access to it at all times as we will be sending essential Account messages to your registered email address. These communications will include any relevant activity notifications, payment receipts and reminders, login reminders, etc.

Your account may also include your full contact and billing details, if this was required to fulfil a Booking or Shop Order. You need to make sure these are complete and up-to-date when you place an Order to enable adequate payment security checks and successful delivery of your Goods.

We are entitled to believe that any activity or communication done through or linked to your Account has been carried out or authorised by you.

The same person may not open more than one Account. We reserve the right to terminate or suspend any Account which we suspect is infringing this requirement.

Users must be at least 13 years of age to open an Account.

Booking a Photo Album Digitisation

Although using your Account to access our enhanced site is entirely free, we do offer some paid-for Goods and services that can significantly enhance your experience. One of our core services is to digitise your Photo Albums and to make these available as a digital copy (the Eppik Album) on your own private platform where you can view them, add stories, share them, reprint them and many more services besides.

Users can book their Photo Album digitisation directly on the site through a dedicated booking system. This can be accessed before or after registering on the site, but in each case the User will be asked to create an Eppik Account or to login, as appropriate, to proceed through the booking journey. The User will be asked the number of Photo Albums to be digitised, where the Photo Albums are located (this will also be used to return the Photo Albums afterwards), the preferred delivery method and will then be directed to the payment engine, where full billing and payment details will be requested. No Booking will be accepted without a confirmed payment.

Registered Users must ensure that they have booked the correct number of Photo Albums to be digitised as Eppik Digitisers will not be available to digitise more Photo Albums than have been booked and paid for, and any further Photo Albums that need to be digitised but have not been booked will need to be booked and paid for separately.

Digitisations will take place at the nearest Eppik Studio.

Once a Booking has been made, you will be sent details of your Booking, including your Eppik Digitiser contact details, by email.

Currently, Eppik is only offering its digitisation services for Photo Albums. If there are any loose or stray photographs in the Photo Album, the Eppik Digitiser will digitise them at his or her discretion.

Studio Digitisation

Registered Users need to ensure that Photo Albums are ready for digitisation and clean before sending them to an Eppik Studio.

Photo Albums can be sent via pre-arranged courier delivery or the Customer can drop them off at the designated Eppik Studio by hand. In all circumstances, it is the Customer’s responsibility to ensure that the Photo Albums have been appropriately packed and that they are delivered on the pre-agreed date.

Whilst Eppik Digitisers are under a duty to treat your items with care and in accordance with your reasonable instructions, Eppik Digitisers are not responsible for any damage (including normal wear and tear) to Photo Albums or the loss of any individual photographs that are not reasonably secured to the Photo Album.  

User Content & Rights of Use

By requesting our services, you confirm to us that you own all rights, including all intellectual property and related rights, in each Photo Album (and in each photograph specifically within the Photo Album) in order for us to provide you with the requested services. 

Furthermore, you confirm that you own all rights, including all intellectual property and related rights, for all your Uploaded Content, including all their featured contents and subject matter.

You shall retain ownership of all such rights in each Photo Album and photograph.

You grant Eppik a world-wide, non-exclusive, royalty-free, perpetual licence to use, copy, distribute, publish and transmit your rights in each Photo Album and photograph for the purposes of providing our services to you.

Licence granted to Registered Users

Should Eppik acquire any rights in any Eppik Albums, Eppik grants you a world-wide, non-exclusive, royalty-free, perpetual licence to use, copy, distribute, publish and transmit such Eppik Album (and the images contained within) as permitted by these Terms of Use.

Restrictions on Photo Albums & Uploaded Content

You warrant to us that your Photo Albums, the photographs contained within them and any other uploaded photographs or documents do not contain any illegal, immoral or offensive material.

In particular, we do not allow our site and services to be used for Photo Albums and Uploaded Content which contain any of the following:

- copyrighted material used without the express permission of the owner,
- material that violates the rights of others;
- material that advocates illegal activity;
- content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate.

Receiving Eppik Albums

You will be emailed when your Eppik Album(s) have been uploaded to our site by the EppikDigitiser. They will be accessible through your own log –in.

What can I do with Eppik Albums?

Once the Eppik Album(s) have been approved, you will be able to: 

- view all Eppik Album(s) online by logging into your account;
- add metadata (dates, titles, stories, keywords) to your albums and photos
- search your Eppik Album(s) by themes, titles, names, dates;
- share Eppik Album(s) through the Eppik site;
- print Eppik Photographs or an Eppik Album(s) from the Eppik site;*
- create collections of Eppik Photographs based on themes;
- download Eppik Photographs onto your own computer (in low resolution only); 
- view a selection of framed pictures and merchandise which has been selected and customised with Eppik Photographs;*

*features currently in development.

Eppik Facial Recognition

We may use third party facial recognition software which will identify faces in Eppikphotographs and Eppik Albums without additional User input. This software allows us to connect Registered Users together based on possible matches with people in their photographs.

No personal information concerning Users, or information relating to their Photo Albums, Eppik Album(s) or Eppik Photographs (including the Eppik Photographs themselves) is shared between Registered Users without the Registered Users’ explicit consent.

By becoming a Registered User on our Eppik site, you:

- consent to the use of Eppik Facial Recognition in your Eppik Photographs and EppikAlbums; and
- acknowledge that your Eppik Photographs may contain information that is relevant to other Registered Users; and 
- consent to being notified if Eppik identifies Eppik Photographs that may contain information that is relevant to you; and
- consent to Eppik sharing with other Registered Users a face only (with the rest of the Eppik Photograph deliberately blurred out) from an Eppik Photograph relevant to them (subject always to the understanding that we will not share your information, or Eppik Photographs, without your explicit consent).

Booking & Subscription Charges

All digitisation fees are payable by you in full at the time of Booking. These are one-off charges to cover the cost of digitising your Photo Albums.

Album Subscription Contract

Your first five (5) Eppik Albums or up to 5GB, whichever is lower will be stored for free forever in your Account. 

If you have more than 5 Eppik Albums or more than 5GB in your Account, you will be asked to pay an annual subscription, in monthly instalments, to cover the storage and maintenance costs for all the ultra-high definition Eppik Album files and all the added material (stories, tags, family trees, etc.). You enter into an Album Subscription Contract with us when you make a Booking that takes you above your total free allowance.

The subscription plans are banded, meaning you pay a single price for a maximum number of Eppik Albums allowed in each band. When you go beyond the maximum Eppik Album allowance for your plan, you are automatically placed onto the next level plan. Going onto a new plan automatically cancels the previous plan’s contract and starts a new annual contract for the new subscription plan.

Your subscription plan renews automatically every year, unless you request us to close your account at least 2 months before your subscription’s renewal date.

You can find our current price plans for our digitisation services on our pricing page.

Extra Storage Subscription Contract

If you require more storage space for your Uploaded Content, you can purchase extra space in your Account’s dashboard. Extra Storage is purchased as an annual subscription plan, banded by size. This means you purchase a maximum total storage allowance and pay this in monthly instalments for a year.

If you upload new content that takes you above your storage allowance, you will be asked to subscribe to a higher storage plan. You can either accept and enter a new Extra Storage Subscription Contract or decline and you will not be able to add more Uploaded Content.

Extra Storage Subscription Contracts renew automatically every year, unless you request us to cancel your subscription at least 2 months before the subscription’s renewal date.

You can find our current price plans for our extra storage services on our pricing page.

Cancellation and refunds

You will be charged a cancellation fee if you have made a Booking but your Photo Albums are not made available on the agreed digitisation date.

Once you have made a Booking, that Booking cannot be cancelled but may be modified only.

You may cancel your Eppik subscriptions at any time.  Cancellation will be effective at the end of the applicable monthly period. Please make any such cancellation by emailing contact@eppik.com.

Eppik Shop Terms and Conditions of Sale

These Terms and Conditions apply to the use of the Eppik Shop and Orders made through it. Please read these Terms and Conditions carefully before using the Eppik Shop. By accessing the Eppik Shop and/or by placing an Order, you signify your agreement to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.

The Shop Contract

The Eppik Shop is run by Eppik. When you purchase Goods through the Eppik Shop your contract is with Eppik Ltd. Eppik may also use third party service providers, such as delivery companies or specialist suppliers, to fulfil its obligations under the Contract.

Most of the Goods supplied are in the form of made-to-order Goods or digital downloads. 

Your Order is an offer to Eppik Ltd to buy the Goods in your Order. When you place an Order to purchase a product from Eppik Shop, we will send you an email confirming receipt of your Order. This confirmation email is acknowledgement that we have received your Order and taken payment, but does not confirm acceptance of your offer to buy the Good(s) ordered. We only accept your offer, and conclude the Contract of sale for Goods ordered by you, when we dispatch the Goods to you and send an email confirmation to you that we've dispatched the Goods to you. 

If your Goods are dispatched in more than one package, you may receive a separate confirmation email for each package, and each confirmation email and corresponding dispatch will conclude a separate Contract of sale between us for the Goods specified in that confirmation email. Without affecting your right of withdrawal, you can cancel your Order for Goods following the process set out below at no cost any time before we send the dispatch confirmation email relating to that product.

It is your responsibility to ensure you are able to receive emails from the Eppik Shop. We recommend you add shop@eppik.com to your ‘safe senders’ list and check that your online security software does not block emails from us.

Your Order

Method of Payment

You can pay either by VISA, VISA Debit or Master Card. We are unable to accept AMEX, Electron cards, cheques, cash, or postal Orders through Eppik Shop. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by Eppik for incorrect or incomplete details submitted on the Eppik Shop.

You undertake that all details you provide for the purpose of ordering or purchasing Goods are correct, that the credit or debit card you are using is your own (or have authority to use it) and that there are sufficient funds to cover the cost of the Goods ordered.

Fraudulent Transactions

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these Terms and Conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

All information provided by you will be treated securely and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic ‘fingerprints’ of every order placed on the Eppik Shop to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on the Eppik Shop.

Goods Information

Print on Demand

Many of our products are printed on demand to feature an Eppik Photograph that you have chosen from your Eppik Albums or Uploaded Content. These customised Goods are therefore made after you have placed your order. The effect of this is both that the goods cannot be returned like standard goods and that the delivery time is necessarily longer than for standard goods. Please refer to the Delivery section and the Cancellation and Returns Policy below for full details.

Product descriptions & packaging

While we work to ensure that information about the Goods on the Eppik Shop is correct, some factual errors and discrepancies may occur and the actual packaging and materials labels may contain more and different information than that displayed on the Eppik Shop. All information about the Goods on the Eppik Shop is provided for information purposes only. We recommend that you do not rely solely on the information presented on the Eppik Shop. Please always read labels, warnings and directions provided with the Goods before use. Eppik reserves the right to amend the descriptions of the Goods on the Eppik Shop, as required.

Pricing and Availability

Due to the “print on demand” nature of our products, all Goods should be available at all times. If however, one of our products should become out of stock or unavailable at the time of your Order we will endeavour to contact you to:

- Discuss an alternative
- Offer an alternative delivery date
- Arrange a refund

While we try and ensure that all our prices on the Eppik Shop are accurate, some prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods to you at an incorrect, lower price, even after we have acknowledged your Order. If we cannot contact you, we will treat the Order as cancelled and refund you the price paid.

We list prices in Pounds Sterling and all prices are inclusive of VAT. We also offer converted prices into Euros and US Dollars. The prices of the Goods are exclusive of the costs and charges of packaging and delivery. Delivery charges will depend on the delivery method you choose and will be clearly shown throughout the checkout process.

All prices are exclusive of any other sales tax or import duty that may be applicable and which will be payable directly by you to the relevant authorities or their respective agents in addition to the price of your Order, unless otherwise stated. Please refer to the Customs section below. 

Delivery of Goods

Eppik and/or a third-party supplier will deliver the Goods to the address specified in your Order. Please be clear and precise about your address when placing your Order. We may have to charge for rearranging your delivery after failed delivery attempts due to erroneous or incomplete delivery information entered by you.

Every effort will be made to dispatch the Goods in your Order within fourteen (14) working days and in any event within 28 days from receipt of your Order.

If you Order two or more Goods then they may be dispatched separately and arrive with you at different times.

Please contact us should you wish to request international delivery, which may be available for certain items at shop@eppik.com.

Risk and title in the Goods pass to you when the Goods are delivered to you.

We cannot accept any liability for any loss or damage to the Goods once they have been delivered to the address specified in your Order.

If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible at shop@eppik.com.

If your order does not arrive within the advised delivery times, please contact us atshop@eppik.com.

We reserve the right to reject orders from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria and any other country from time to time.

Customs Clearance

When ordering goods from the Eppik Shop for delivery overseas you may be subject to import duties and taxes that are levied once the package reaches the specified destination. 

Please note that when ordering from the Eppik Shop the recipient of the delivery is considered the importer of record and must comply with all laws and regulations of the country in which he/she is receiving the goods. 

Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. 

Your privacy is important to us and we know that you care about how information about your order is used and shared. Please therefore note, that to comply with local laws and regulations, our delivery partners may have a legal obligation to disclose your and/or the recipients details with local authorities. Local regulations may also require the recipient to provide legal identification documents or tax numbers to clear the Goods through customs. The delivery company may be authorised to carry out such requests on behalf of the local authorities. In the interests of speeding up customs clearance the recipient must be prepared to provide any such proof of identity or tax status as may be required by local laws and regulations.

International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can therefore be affected due to packages being inspected by customs officials.

Cancellation & Returns Policy

Our policies have been updated to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This section sets out your rights to return Goods or cancel an Order under defined circumstances.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 all Goods supplied are defined as:

- bespoke and customised goods

Exemptions for bespoke and customised goods

The Goods sold on our site are personalised and are defined as bespoke and customised goods. The photo frames are made to order according to your chosen options for photo choice, size, paper type, frame type and colour. All other goods are personalised with your choice of photos, colour and material (where applicable). Under the Consumer Contracts Regulations these Goods do not attract the cancellation rights that typically apply to a distance contract.

Nothing in these conditions affects your statutory rights as a consumer.

Unwanted Goods

Where items are personalised, or made to order, you do not have the right to cancel or return an order as unwanted.

We recommend that you double check your order to ensure it meets your requirements before making payment.

Faulty or damaged goods

You must notify of us of any faulty or damaged Goods within 30 days of receiving them. Please email us at shop@eppik.com and provide the following information:

- Your details
- Your Order number
- A photo of the damage to the item and packaging

We will arrange for a Customer Returns Form to be sent to you. We will arrange for our designated courier service to collect the faulty item at our cost. A replacement item or refund will be issued on return of the faulty item.


Refunds will be issued within 14 days of our receipt of returned Goods, proof of posting, or notice to cancel (if the Goods have not yet been posted).

We will only refund to the payment card used in the original purchase.

We will refund the cost of the Goods plus any postage paid in your original Order. Nothing in this section affects your statutory rights.

Promotions and Incentives

On occasion, the Eppik Shop will offer Promotional Codes. By using any Promotional Code, you are agreeing to the following:

General Terms of Use for Promotional Codes

1. A Promotional Code may only be redeemed online on the Eppik Shop.
2. Discounts and/or free items cannot be redeemed elsewhere unless expressly advertised.
3. A Promotional Code cannot be used in conjunction with any other offer, discount or promotion. Only one Promotional Code can be used per transaction/household.
4. A Promotional Code is redeemed by entering the code at the appropriate point in the Order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.
5. A Promotional Code is not exchangeable for cash and is non-transferable and non-refundable.
6. We accept no responsibility for Promotional Codes that are illegible, lost, delayed or damaged.
7. Promotional Codes not submitted in accordance with these Terms and Conditions, or that are incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.
8. By entering a Promotional Code you agree to participate in any publicity arising from any awards, free offers etc. and you grant us the right to feature your name, photograph and location in any future marketing materials, Eppik Shop publications, promotions or competitions.
9. By entering a Promotional Code, your personal data will be held only for the purpose of administering the Promotional Code and contacting you in relation to it.
10. Where the redemption of a Promotional Code is subject to a minimum spend requirement, redemption is only permitted in respect of the total purchase value of the qualifying products (as communicated to you when issuing the Promotional Code).
11. In the case of a free item being offered, all items are subject to availability and we reserve the right to substitute the free item for another of similar quality and value for any reason.

Period of Use

A Promotional Code is only valid during the period identified and on the products specified in the media in which it was delivered.

Eppik reserves the right to:

1. Cancel or withdraw any Promotional Code,
2. Refuse to allow any customer to participate in the Promotional Code,
3. Decline to accept Orders where, in our opinion the Promotional Code is invalid for the Order being placed,
4. Exclude any single or group of products from any general promotion; and/or
5. Amend this provision at any time (and Eppik will use reasonable endeavours to notify changes to participants).

Returns & cancellation of Orders which were part of a promotion or incentive

In the case of a returned Order, any free Goods must be returned at your own cost and risk, as new, at the same time, in their original packaging with the product documentation, and with proof of the Promotional Code used. The Goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging.

Customer Service

How to contact the Eppik Shop

Support is provided by telephone and email during our normal business hours:

Mon - Fri between 9am and 5:30pm (UK time), excluding English Bank Holidays.

Telephone: +44 (0)333 050 2034

By email: shop@eppik.com


We aim to deal with all complaints as effectively as possible.

We aim to acknowledge any complaint made through the Eppik Shop by email within two working days, and to conclude our investigations as soon as possible thereafter and, in any event within 14 days. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case and we shall keep you fully aware of the progress of your complaint.

A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

We aim to resolve all complaints within the terms of this agreement and in accordance with current legislation. If, despite our efforts, we are unable to resolve your complaint we shall give you a detailed explanation and may have to refer you to relevant third parties.

Warranty Conditions

Some of the Goods sold via the Eppik Shop may come with a warranty. If any matter arises that can be addressed under the warranty this shall take precedence over the Contract between us in full satisfaction of the matter.

Goods returned to us because they fail to comply with the warranty will be refunded in accordance with the warranty conditions below.

Warranty conditions

Upon receipt of the Goods, you must first ensure that they are in good working order and follow the adequate procedures to activate the Warranty. These instructions should be supplied with the Goods.

If Goods become faulty during the period of the warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return the Goods to us. The Goods shall be returned to the manufacturer for review and testing.

Based on the manufacturer’s opinion, we will repair, or (at our sole discretion) replace the Goods with the same or superior Goods, without charge. The manufacturer’s opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the warranty, and you request that we replace or repair the Goods, then we shall charge our then standard list price for that repair or replacement.

Eppik will be afforded reasonable opportunity and facilities to investigate any claims made under the warranty and you will, if so requested in writing by us, promptly return any Goods the subject of any claim and any packing materials, securely packed and carriage paid, to us for examination.

Eppik will have no liability with regard to any claim in respect of which you have not complied with the claims procedure stated above.

Any warranty given is subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

Goods not under warranty and/or where there is no proof of purchase cannot be claimed for under the warranty conditions.

Customer Privacy & Data Protection

Our full Data Privacy and Cookie Policy apply to these Shop Terms & Conditions of Sale. However, we would like to highlight the following points in particular.

For the purposes of the Data Protection Act 1998, Eppik is the data controller in relation to the information you supply.

We will disclose your information to our service providers and agents to fulfil your specific Order(s) for Goods or contact you in case of difficulty in processing an Order or to investigate customer services issues. We will only do this where it is necessary for the conclusion or performance of a contract between you and us, or that we enter into at your request or in your interest. We may record telephone calls for staff training and evidential purposes.

We may transfer your information outside of the European Economic Area. We will only do this where it is necessary for the conclusion or performance of a contract between us, or that we enter into at your request, in your interest, or for administrative purposes. When you give us information about another person you confirm that he/she has authorised you to act for him/her, has consented to the processing and use of his/her personal data in the manner described in this notice and to receive on his/her behalf any data protection notice. You have the right to ask for a copy of your information and to correct any inaccuracies.

You will be notified of any changes to our Privacy Policy both on the Eppik Shop and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the Privacy Policy under which it was collected.


The Eppik Shop uses cookies to distinguish you from other users of the Eppik Shop, for example by opening a unique session ID to associate you with your private Account, to retain your basket contents or to remember your currency preferences. This helps us to provide you with a better experience when you browse the Eppik Shop and also allows us to improve the site. For detailed information on the cookies we use and the purposes for which we use them see our Data Privacy and Cookie Policy.

Electronic Communications

When you visit the Eppik Shop, or send emails to the Eppik Shop, you are communicating with us electronically. We will normally communicate with you by email. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Exclusion of Liability

This section applies only to the fullest extent permitted by law.

Eppik will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control. This condition does not affect your legal right to have Goods sent within a reasonable time or to receive a refund if Goods ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

Eppik Shop Contents and Material

The information shown on the Eppik Shop is only for information purposes. The material on the Eppik Shop does not constitute advice and you should not rely on any material on the Eppik Shop to make any decision or take any action.

Eppik make no warranty or representation as to the accuracy or fitness for purpose of any material on the Eppik Shop. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use the Eppik Shop.

Eppik make no warranty that the Eppik Shop is free from computer viruses or any other malicious or impairing computer program. The pages contained in the Eppik Shop may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Third-Party Content and Material

Eppik exclude all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to the Eppik Shop. 

Eppik are not responsible for the content of websites that are referred to or linked to from theEppik Shop.

Copyright & Other Intellectual Property

Unless otherwise specified, the copyright in the contents of all the pages in Eppik Shop are owned by or licensed to Eppik, or are used with the permission of the owner.

The contents of the Eppik Shop may not be copied, reproduced, modified, downloaded or used in any form without Eppik prior written permission, except when this occurs incidentally while using the site for private and non-commercial use.

Please note: any unauthorised use of Eppik’s copyright and trademarks is an infringement of Eppik's intellectual property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and/or the Copyright, Designs and Patents Act 1988.


Eppik reserves the right to make changes to the Eppik Shop, policies, and Terms and Conditions, including these Terms and Conditions of Sale at any time. You will be subject to the Terms and Conditions and policies in force at the time that you Order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law (in which case it may apply to Orders previously placed by you). If any of these Terms and Conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Third Party Rights

A person who is not a party to the Contract shall not have any rights under or in connection with it.

Jurisdiction & Governing Law

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with the Eppik Shop and its use and these terms and conditions, which shall be governed in all cases by the laws of England and Wales.

Eppik Ltd – Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy sets out the terms between you and us under which you may access our website www.eppik.com (our site) or any of our apps. This Acceptable Use Policy applies to all users of, and visitors to, our site or apps.

Your use of our site or apps means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

www.eppik.com is a site operated by Eppik Limited (we or us).  We are registered in England and Wales under company number 10020853 and we have our registered office at Devonshire House, 60 Goswell Road, London, England, EC1M 7AD.  

Prohibited uses

You may use our site and apps only for lawful purposes.  You may not use our site or apps:

·​In any way that breaches any applicable local, national or international law or regulation.

·​In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·​For the purpose of harming or attempting to harm minors in any way.

·​To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

·​To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·​To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

·​Not to reproduce, duplicate, copy or re-sell any part of our site or apps in contravention of the provisions of our Terms of Use Policy.

·​Not to access without authority, interfere with, damage or disrupt:

•​any part of our site or apps;

•​any equipment or network on which our site is stored; 

•​any software used in the provision of our site or apps; or 

•​any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site or apps, including, without limitation:

·​Chat rooms.

·​Bulletin boards.


(interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site or apps, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site or apps, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site or apps (contributions), and to any interactive services associated with them. 

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

·​Be accurate (where they state facts).

·​Be genuinely held (where they state opinions).

·​Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

·​Contain any material which is defamatory of any person.

·​Contain any material which is obscene, offensive, hateful or inflammatory.

·​Promote sexually explicit material.

·​Promote violence.

·​Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·​Infringe any copyright, database right or trade mark of any other person.

·​Be likely to deceive any person.

·​Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·​Promote any illegal activity.

·​Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

·​Be likely to harass, upset, embarrass, alarm or annoy any other person.

·​Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·​Give the impression that they emanate from us, if this is not the case.

·​Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site or apps.  When a breach of this policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site and apps, and may result in our taking all or any of the following actions:

·​Immediate, temporary or permanent withdrawal of your right to use our site and apps.

·​Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

·​Issue of a warning to you.

·​Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·​Further legal action against you.

·​Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Not just pictures. Your story.
Not just pictures. Your story.